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COVID-19 Update



WHAT TO EXPECT WHEN SHOPPING WITH US 

The safety and wellbeing of our clients and staff is our top priority.  We have implemented enhanced sanitary procedures to help prevent the spread of COVID-19 and to keep our community safe and healthy. 


THE SENTALER SHOWROOM (TORONTO, CANADA) 

Due to local regulations, the SENTALER showroom is currently closed to the public however, we are open 24/7 on sentaler.com and offer free shipping, duties and first-time returns worldwide, as well as curbside pickup from our Toronto showroom for customers located in the Greater Toronto Area. Contact us for assistance with placing your sentaler.com orders at service@sentaler.com or +1 888 259 3374 


VIRTUAL APPOINTMENTS - OFFERED GLOBALLY FROM THE SENTALER SHOWROOM

While this year may look a little different, the SENTALER team is still here to service you. Our dedicated team of personal shoppers are now offering virtual shopping appointments from the SENTALER showroom in Toronto! Get dedicated, one-on-one time with our personal shoppers from the comfort of your home. We will work with you to figure out exactly what you need and are dreaming of and ensure that it is the perfect fit.

Book your virtual appointment today to see the full SENTALER collection!


SENTALER.COM - FREE SHIPPING, DUTIES AND FIRST-TIME RETURNS OFFERED GLOBALLY 

Shop with us 24/7 from the comfort of your own home. When you make your online order, you can be sure that our customer experience specialists are taking the necessary precautions to ensure that the products in your order are kept safe. While these enhanced safety procedures may result in minor shipping delays, we will always put the well-being of our customers and staff first.

Some of our new safety procedures include:
- Decreased staff to ensure physical distancing
- Frequent hand washing and hand sanitization
- Mandatory face coverings worn by staff
- Sanitized area for order processing and preparing
- Repeated sanitization of frequently touched surfaces throughout the day


CURBSIDE ORDER PICKUP/RETURN

If you prefer to pick-up your order from the SENTALER showroom instead of having it shipped to you, please specify this preference in the comments section before you complete your online order. Our customer experience specialists are happy to call you as soon as your order is ready for pick-up and will bring your order right to your car outside.

If you prefer to do a curbside return instead of shipping your order back to us, please contact us to schedule your curbside return.

Please contact us for any assistance with this popular new option. Note that this option is only available for items that are in-stock and not on a backorder or pre-order.