RETURNS - Product Page Popup
RETURNS & EXCHANGES
Whether you made the purchase online at Sentaler.com or in-store at the SENTALER Showroom, if you are not satisfied with your purchase, please return the regular or sale priced item to the SENTALER Showroom. To receive a full refund, the purchased item must be unworn and in original condition and packaging, with the original tags attached. Sale items are eligible for returns and exchanges unless stated as final sale such as Showroom Sample Sale items. Custom items are considered final sale and cannot be returned or exchanged.
Items purchased in-store at the SENTALER Showroom, must be returned to the Showroom within 14 calendar days of the date of purchase and accompanied with the original purchase receipt. Please contact us to advise us of your intent to come in to return the item.
Please note we do not accept returns or exchanges on purchases made at any other Retailer, or made outside of the SENTALER Showroom or SENTALER.com.
For items purchased on Sentaler.com, you must e-mail us at email@example.com within 14 calendar days of the date when you received the package, to notify us of your intention and reason for the return and to receive a Return Authorization number (this number must be written on the outside return label of the package, as packages without a valid Return Authorization number will not be accepted).
WE OFFER FREE RETURN DELIVERY ON 1st TIME RETURNS ON ALL CANADIAN ORDERS, PLEASE CONTACT US TO RECEIVE AN ELECTRONIC RETURN LABEL. You are responsible for ensuring that you follow the above instructions and that the returned package is received at the SENTALER Showroom within 21 calendar days from the date the Return Authorization number was sent to you. We will not accept returned packages that do not have our Return Authorization number. NOTE: should you chose your own courier and return method ALL OF THE RISKS AND COSTS associated with the return shipment of the package are assumed by you, the person returning the package.
2nd TIME RETURNS will not be covered by SENTALER. You, the purchaser, are responsible for processing and payment of the full return, including fees/duties we may incur upon receiving the return package at the SENTALER Showroom. The package must be received at the Showroom within 21 calendar days once SENTALER is notified. We will not accept returned packages once this date has passed. Note that the chosen courier method for the return must be secure and trackable (for insurance purposes) as all of the risks associated with the return shipment of the package are assumed by you, the person returning the package.
If you decide to refuse any shipments from SENTALER, you will be responsible for the original shipping charges to you and any other fees that are incurred on the package, and the cost of returning the package to SENTALER. This amount will be subtracted from your purchase refund.
Once your returned merchandise has been received at the SENTALER Showroom, we will inspect the item to ensure the above return conditions have been met. We will notify you via e-mail of the status of your return, whether it has been accepted or rejected. For accepted returns, SENTALER will refund your purchase within 3 business days of receiving and accepting your return. Please note that the refund timeline depends on the payment method used for the purchase, and may depend on the credit card company’s policies. If SENTALER perceives a returned item to be damaged or worn, or if it is missing the original tags, SENTALER reserves the right to not refund you for this purchase. In such instance, SENTALER will advise you via e-mail.
Please note that limited edition, special ordered, and altered items may not be returned and are considered final sale.
SENTALER Showroom address for the return label:
404-555 Richmond St. West
Toronto, ON M5V 3B1
If you are unhappy with your purchase and wish to exchange it for another item or size, note that the same details and timelines apply as in our Returns policy above.